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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Dave Magana

Dave Magana

August 17, 2024

3  out of  5
rating by Dave Magana
"All of my insurance policies just keep going up in price, I drive 4 miles round trip a day to work no accidents in 20 years,In the last 2 years policy's gone up $150 a year.House 0 claim's yet it goes up every year never comes down.when I call to find out what's going on I can never get any straight answers I'm told will call you back... 3 days later I call back what's going on O sorry it wasn't me how can I help, really hmm"
We responded:
"Hi Dave, sorry to hear that you are frustrated. We do try to respond as quickly as we can. I know insurance can be frustrating. The industry has seen increases as we discussed. I know there aren't a ton of options, but I hope the ones we discussed help, even if it is a little bit. Let me know if you have questions. "
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Paige Morris

August 8, 2024

5  out of  5
rating by Paige Morris
"Working with Melissa on multiple policies was a 10/10 experience. She is so kind and personable! She was constantly making sure questions were answered before they even had to be asked. She was able to jump through hoops to make sure everything I needed was taken care of!"
We responded:
"We can't tell you how much we appreciate having you as a customer. Thank you for all your kind words. "
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daniela valles

July 25, 2024

5  out of  5
rating by daniela valles
"Melissa Myers agency has by far been the best State Farm agency I have been insured at. The whole team is amazing and very helpful with anything I need. I had an issue with one of my policies that was done incorrectly at another agents office and Melissa’s office was quick to correct the issue, even though they were not the ones who made the mistake. I highly recommend Melissa’s office!"
We responded:
"Thank you. It's because we have the best employees. ♥️"
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Lupita Rivera

July 25, 2024

5  out of  5
rating by Lupita Rivera
"Excellent service and very understanding people!"
We responded:
"Thanks for three kind words! "
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Esmeralda

July 25, 2024

5  out of  5
rating by Esmeralda
"It is an amazing office, I love how everyone is so welcoming. Good for communication either English or Spanish. Definitely recommend if you are looking for insurance."
We responded:
"Thank you for the 5 star review! We strive to be there best."
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Natalia Salinas

July 25, 2024

5  out of  5
rating by Natalia Salinas
"They give you a really good service and are friendly and help you with payments."
We responded:
"Thank you for the 5 star review!"
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Thomas Renteria

July 24, 2024

5  out of  5
rating by Thomas Renteria
"I had a great experience talking about life insurance with Rachel Myers. They really knew their stuff and made everything easy to understand. If you're looking for someone helpful and knowledgeable, I definitely recommend reaching out to Rachel at Melissa Myers State Farm!"
We responded:
"Thank you, Thomas. Rachel is a blessing to have here. We're so glad you recognize that too. "
Profile photo of Stacey Slintak

Stacey Slintak

July 24, 2024

5  out of  5
rating by Stacey Slintak
"I’ve have had a great experience working with Melissa Meyers, my State Farm Agent. Melissa and her team is always responsive, promptly addressing any concerns or questions I have. She also reaches out to ensure that my insurance needs are being met. In additon, I find it refresing that Melissa has also made a commitment to the community by being an active participate in local events and providing support for various initiatives. Melissa's extensive knowledge of insurance and her ability to clearly explain important details have been incredibly helpful. She makes it easy to understand my policies and feel confident in my decisions. I highly recommend Melissa for anyone looking for a knowledgeable insurance agent."
We responded:
"Thank you Stacey! We are so glad to have you. "
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Kevin Gaming

June 19, 2024

5  out of  5
rating by Kevin Gaming
"Everyone in the office is very professional about their job especially Alexander Ramirez,he’s very friendly and professional about his job and he treats you like you’re family and when he help me out with my insurance ,he guide me good about the best option for my insurance. Sincerely Kevin R."
We responded:
"Thank you for your 5 star review! Alex really attempts to make people feel comfortable with having an insurance conversation! We are so glad to have people like you as a customer. "
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todd thomas

May 16, 2024

5  out of  5
rating by todd thomas
"I am no fan of insurance. I always feel like a 3rd grader on the fisrt day of school when talking policies. I normally just smile and sign and pay. Melissa must of seen I didnt understand how any of this works. She was so patient and kind. Went way out of her way to not only make sure I understood what I was paying for....she did it with out making me feel stupid. She felt like that caring auntie who just wants you to be safe and covered. Very happy with service and coverage that was affordable and understandable."
We responded:
"Thank you for your 5 star review! We really attempt to make people feel comfortable with having an insurance conversation! I might not be your auntie but I am always glad to help. LOL. "
Profile photo of O.D. Patton III

O.D. Patton III

May 14, 2024

5  out of  5
rating by O.D. Patton III
"Great communication and really cares!"
We responded:
"Thank you for your 5 star review! We really appreciate your kind words. "
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Victor Lazar

April 20, 2024

1  out of  5
rating by Victor Lazar
"Today I received a letter, from Secretary of State, informing me that my car registration will be suspended in two weeks, because I don't have an insurance. But currently I have an insurance purchased from your agent Rachel Myers, which was unable to write down correctly my name in the policy papers and records, including on my account on state farm website. I notified this agent 3 times via email to put my correct name in my insurance policy but she didn't. The fourth time I went in person to their office in Elgin, but she continued to ignore my request. I am totally disappointed by their service, if this agent is not capable to write down the correct data on official papers how she will be able to deal with more complicated situations. I do not recommend this agent and office, unless you want deal with unexpected situations that can create you a lot of problems."
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shanna fleig

March 13, 2024

5  out of  5
rating by shanna fleig
"Melissa’s team took the time to explain the insurance coverage for my auto home and life policy. I had no idea how underinsured I was. Because they took the time to help me understand what each coverage does, I now feel confident that I am properly covered and helping to secure my family’s future! Thank you Melissa Myers State Farm! Y’all are the best!"
We responded:
"We are so happy to help! Thank you for your 5 star review!"
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Tricia

March 13, 2024

5  out of  5
rating by Tricia
"Melissa's team is always helpful and very knowledgeable. If you are looking for a quality auto, home and life insurance agent in the area, this is your team! They are simply the best."
We responded:
"We are so happy to help! Thank you for your 5 star review!"
Profile photo of Andrea Slintak

Andrea Slintak

March 12, 2024

5  out of  5
rating by Andrea Slintak
"I am thoroughly impressed with the exceptional service provided by Melissa Meyers State Farm insurance agency. Over the years, their professionalism and dedication have consistently exceeded my expectations. The team goes the extra mile to ensure I have the appropriate coverage tailored to my needs, all while maintaining competitive rates. I wholeheartedly recommend Melissa Meyers State Farm to anyone seeking reliable insurance services."
We responded:
"Thank you for the 5 star review, the kind words, and the trust. We're so happy you recognize us for our hard work. "
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Paul Siano

March 12, 2024

5  out of  5
rating by Paul Siano
"Absolutely spectacular working with Rachel and Alex ! Their knowledge and explanation about changes in my policy this year have been so helpful. Huge thank you for all your help !"
We responded:
"Thank you for your 5 star review! We are always here to help. "
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Lauren Slintak

March 12, 2024

5  out of  5
rating by Lauren Slintak
"Amazing customer service!! Someone helped me right away and everyone was incredibly helpful and kind. Rachel recommended policies based on what I needed and helped me get insured so quickly."
We responded:
"We're so lucky to have you as a customer. Thank you for your amazing review. "
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Daniel M Ortega

March 6, 2024

5  out of  5
rating by Daniel M Ortega
"Que bien que hay personas amables en este lugar, agradezco a Alex por su paciencia al explicarme en mi idioma los detalles, de mi póliza. Supongo que va para gerente o mínimo trabaja en su aumento. 😁 muy recomendable este establecimiento!!!"
We responded:
"Gracias por sus amables palabras. ¡Estamos muy felices de tenerte como cliente!"
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Sanjay Jayaram

January 25, 2024

5  out of  5
rating by Sanjay Jayaram
"They really care about their customers, even post accident to make sure you are okay! Rachel Myers is thorough with her knowledge of suggesting optimal insurance options that fits your budget, and is great in handling customer queries."
We responded:
"Thank you Sanjay!!! Rachel really is so knowledgeable. She is such an asset to our team. We could not be more thrilled to have you. Please let us know if you need anything in the future. "
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Alexandra Gamez

January 23, 2024

5  out of  5
rating by Alexandra Gamez
"never really understood much about insurance policies and coverages but thank you nicole cozza she explained everything i needed to know that fit my insurance needs .. Great customer service"
We responded:
"Thanks! We are happy to help with your insurance!! Let us know if you haven any other questions. "
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Gani Kokotovic

January 20, 2024

5  out of  5
rating by Gani Kokotovic
"Nicole cozza went above and beyond to help me with all my insurance need"
We responded:
"Thanks! We are happy to help with your insurance!! Life insurance is so important. Let us know if you haven any other questions. "
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Donni

January 18, 2024

5  out of  5
rating by Donni
"Nicole Cozza helped me with all of my insurance needs, and offered great customer service."
We responded:
"Thanks! We are happy to help with your insurance!! Let us know if you haven any other questions. "
Profile photo of Amy Otis

Amy Otis

January 18, 2024

5  out of  5
rating by Amy Otis
"Above and Beyond helpful with my insurance needs @ Nicole Cozza. She told me she would help, was so thorough and I really felt like she loved working for State Farm! I’ve tried other insurance agents and they never have been as helpful and guided as this woman was for me! 5+ Stars for Agent Nicole Cozza! Thank you so much Definitely a customer for life!"
We responded:
"Thanks! We are happy to help with your insurance!! Life insurance is so important. Let us know if you haven any other questions. "
Profile photo of Sean Pena

Sean Pena

January 18, 2024

5  out of  5
rating by Sean Pena
"Nicole Cozza went above and beyond with customer service and helped me out by answering all my insurance questions and also providing me with a quote. The service was very friendly and fast. I will definitely be switching companies."
We responded:
"Thanks! We are happy to help with your insurance!! Let us know if you haven any other questions. "
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Edwin Brisuela

January 18, 2024

5  out of  5
rating by Edwin Brisuela
"Thanks Nicole cozza 🙏, extreamly professional/ knowledgeable .she explain the differences of life insurance coverages with me, very helpful, i definitely would recommend her to all my friends & family!!!"
We responded:
"Thanks! We are happy to help with your insurance!! Life insurance is so important. Let us know if you haven any other questions. "